Terms and Conditions

1. Introduction

Welcome to MIST Skincare. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from MIST, you agree to be bound by these Terms and Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

2. Company Information

MIST is a South African skincare brand offering natural and organic skincare products.

For enquiries, please contact: Email: info@mistskincare.co.za Website: www.mistskincare.co.za

3. Product Information

We strive to ensure that all product descriptions, images, and information are accurate. However:

  • Products are handmade in small batches and may vary slightly in appearance.

  • Colours, textures, and scents may differ due to natural ingredients.

  • Information provided is for general skincare guidance only and does not replace professional medical advice.

Customers with known allergies or skin sensitivities should carefully review ingredient lists before use.

4. Usage Disclaimer

Our products are intended for external use only.

MIST is not responsible for adverse reactions resulting from:

  • Failure to perform a patch test

  • Misuse of products

  • Use contrary to provided instructions

If irritation occurs, discontinue use immediately and consult a healthcare professional.

5. Patch Testing

We strongly recommend patch testing all products before full application. Apply a small amount to a discreet area of skin and wait 24 hours to check for any reaction.

6. Pricing and Payments

  • All prices are listed in South African Rand (ZAR).

  • Prices are subject to change without notice.

  • Payment must be received in full before orders are processed.

We reserve the right to cancel orders due to pricing errors or suspected fraudulent activity.

7. Orders and Availability

All orders are subject to product availability.

We reserve the right to:

  • Limit quantities

  • Refuse or cancel orders

  • Discontinue products without prior notice

If an order cannot be fulfilled, customers will be notified and refunded accordingly.

8. Shipping and Delivery

Delivery times are estimates and may vary depending on location and courier services.

MIST is not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Public holidays or unforeseen circumstances

Customers are responsible for ensuring delivery details are correct.

9. Returns and Refunds

Due to hygiene and safety regulations, skincare products cannot be returned once opened or used.

Refunds or replacements may be considered if:

  • Products arrive damaged

  • Incorrect products are delivered

Claims must be submitted within 48 hours of delivery with photographic evidence.

10. Storage and Shelf Life

To maintain product quality:

  • Store products in a cool, dry place away from direct sunlight.

  • Natural products may have shorter shelf lives and may change over time.

MIST is not responsible for product deterioration due to improper storage.

11. Intellectual Property

All content on the MIST website, including text, branding, product formulations, images, and design, is the property of MIST and may not be copied, reproduced, or distributed without written permission.

12. Privacy

Customer information is handled in accordance with our Privacy Policy. We respect customer confidentiality and will not share personal information except as required to process orders or comply with legal obligations.

13. Limitation of Liability

To the fullest extent permitted by law, MIST shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

14. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

15. Changes to Terms

MIST reserves the right to update or modify these Terms and Conditions at any time. Continued use of our website or products constitutes acceptance of any updated terms.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Email: info@mistskincare.co.za

Website: www.mistskincare.co.za