Returns, Refunds & Exchanges Policy

Last updated: October 2026

At MIST Skincare, we take pride in making thoughtful, quality skincare products. If there is a problem with your order, please contact us so that we can assist you.

1. Change-of-mind returns

As skincare products are personal-care items, we do not generally accept returns of products simply because a customer has changed their mind, selected the wrong product, or decided that they no longer want it.

For hygiene and product-safety reasons, we cannot accept routine change-of-mind returns of opened or used skincare products.

Nothing in this policy limits any rights you may have under the South African Consumer Protection Act or other applicable law.

2. Damaged, defective or incorrect products

If your order arrives damaged, you receive the wrong product, or a product appears to be defective, please contact us as soon as possible at info@mistskincare.co.za.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging, where applicable.

Please retain the product and its packaging until we have advised you on the next steps.

We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.

Where a return is required because of a confirmed defect, damage or fulfilment error attributable to MIST Skincare, we will advise you on the return arrangements and applicable shipping costs.

3. Reactions or skin sensitivity

Every person’s skin is different, and individual products may not suit every skin type. We recommend reviewing the ingredient list before use and performing a patch test before introducing a new product into your routine.

If you experience an unexpected skin reaction, discontinue use and contact us with details of the product, batch number and reaction. We take product-safety concerns seriously and will assess the matter individually.

A personal reaction does not automatically establish that a product is defective. However, this does not exclude any remedies available under applicable consumer law if the product is unsafe, defective or otherwise fails to meet the required standards.

4. Refunds

Where a refund is approved or legally required, it will be processed using the original payment method wherever reasonably possible, subject to applicable law and payment-provider requirements.

Processing times may vary depending on the payment provider or bank. We will communicate with you regarding the refund process.

5. Return conditions

Where a return is authorised, please follow the instructions provided by MIST Skincare. Do not send products back without first contacting us, as we need to ensure that the return is directed appropriately.

Returned products must be packaged securely. We may request photographs or further information to assess a claim.

These requirements do not remove or restrict any statutory consumer rights.

6. Your consumer rights

This policy is subject to the South African Consumer Protection Act 68 of 2008 and other applicable laws. Where the law provides a right to return goods, obtain a refund, or receive another remedy, those rights take precedence over any conflicting provision in this policy.

7. Contact us

For returns, refunds, damaged deliveries or product concerns, please contact: