Privacy Policy
Privacy Policy – POPIA Compliance
At MIST Skincare, we respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
When you visit our website, make a purchase, or contact us, we may collect the following personal information:
Name and surname
Contact details (email, phone number, delivery address)
Payment details (processed securely through third-party providers, we do not store your card information)
Any information you choose to share with us via forms or communication
2. How We Use Your Information
We only use your personal information for purposes that are necessary, including:
Processing and delivering your orders
Responding to your enquiries and providing support
Keeping you informed about promotions, new products, or updates (if you have opted in)
Complying with legal and regulatory requirements
3. Sharing of Information
We will never sell, rent, or distribute your personal information.
Your data may only be shared with trusted service providers (such as couriers or payment gateways) when necessary to complete your order.
4. Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
Our website uses secure encryption and reputable third-party payment processors.
5. Your Rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Request corrections or updates
Withdraw consent for marketing at any time
Request that your personal information be deleted, where applicable
6. Cookies & Tracking
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.
7. Contact Us
If you have any questions about how your personal information is handled, or wish to exercise your rights under POPIA, please contact us:
📧 info@mistskincare.co.za
📍 Knysna, South Africa